Privacy Policy

Purpose and Scope

This policy describes how Vora AI processes guest-level identifiers, playback events, and entitlement data to deliver core app functionality and protect platform integrity.

Data Categories

We may process guest identifier, device metadata, subscription status, purchased package identifiers, playback session timestamps, and diagnostic logs required for service continuity.

Legal Basis and Legitimate Interest

Processing is carried out for contractual service delivery, fraud prevention, abuse detection, legal compliance, and legitimate business interests including system security and quality monitoring.

Retention and Deletion

Data is retained for operational, financial, and legal obligations for a reasonable period. We may retain limited records after deletion requests where legally required, to resolve disputes, or to prevent abuse.

Cross-Border and Service Providers

Infrastructure providers or analytics processors may access limited data under contractual confidentiality and security controls solely to support Vora AI services.

Rights Requests

Users may request access, correction, or deletion through approved support channels. We may require verification to protect account security and unauthorized data access.